RETURN AND REFUND POLICY

Last Updated: July 2026

Nothing in this policy excludes, restricts, or replaces any consumer right that cannot legally be excluded in your country or region.

1. GENERAL REFUND INFORMATION

Approved refunds will normally be issued to the original payment method. ORBIT-12 aims to initiate an approved refund within 10 business days, unless applicable law requires an earlier timeframe.

Your bank, card issuer, payment provider, or other financial institution may require additional time to display the refund.

Original delivery charges, return costs, customs duties, import taxes, and third-party fees will be handled according to the reason for the refund and any applicable consumer law. Duties or taxes paid directly to a carrier or government authority may need to be reclaimed from that party.

Verified duplicate charges and confirmed unauthorized transactions will be reviewed separately from ordinary change-of-mind requests.

2. ENTITY BLUEPRINT

The ORBIT-12 Entity Blueprint is a personalized digital product prepared using the birth information submitted by the customer.

The email containing the birth-data form does not constitute delivery of the Entity Blueprint. Delivery occurs when the completed Blueprint is sent to the email address associated with the order.

Cancellation Before Preparation Begins

You may request cancellation before submitting the completed birth-data form and before ORBIT-12 begins preparing the Blueprint.

Contact support@orbit12.com as soon as possible. We cannot guarantee cancellation after the completed form has been submitted or preparation has begun.

After Preparation Has Begun

Once the completed birth-data form has been submitted and personalized preparation has begun, change-of-mind cancellations and refunds will generally not be available, except where required by applicable law.

After the completed Entity Blueprint has been delivered, a refund will generally not be provided merely because:

• The customer changed their mind.
• The customer no longer wants or needs the product.
• The customer provided incorrect, incomplete, or inaccurate birth information.
• A third-party AI platform produced an answer the customer disliked or interpreted the chart differently.
• The customer expected a guaranteed prediction, outcome, diagnosis, or professional recommendation that ORBIT-12 does not promise.

Errors Caused by ORBIT-12

If the delivered Blueprint contains a verified calculation, preparation, or file error caused by ORBIT-12, contact us with your order number and a description of the issue.

Depending on the issue and applicable law, ORBIT-12 may provide a corrected file, re-delivery, replacement digital access, refund, or another appropriate remedy.

Incorrect Customer-Submitted Information

Customers are responsible for checking their birth date, exact birth time, city, country, and other submitted information before completing the form.

If you notice an error, contact us immediately. A correction may be possible before preparation begins. If the Blueprint has already been prepared using the information supplied, an additional preparation charge or new purchase may be required.

Delayed or Failed Delivery

The normal delivery target is 1–2 business days after the completed birth-data form is submitted.

If a verified ORBIT-12 technical or operational failure prevents delivery within 7 business days after successful form submission, and we cannot resolve the issue within a reasonable time after you contact us, you may request a refund.

Promotional Entity Blueprints

An Entity Blueprint included at no additional cost with an eligible apparel order has no separate cash refund value and cannot be exchanged for cash.

If ORBIT-12 makes an error in preparing or delivering a promotional Blueprint, contact support and we will assess an appropriate correction or re-delivery.

3. DECRYPTION KEYS

ORBIT-12 Decryption Keys are instant-access digital prompt frameworks designed for use with an existing ORBIT-12 Entity Blueprint.

Digital access is considered supplied when the portal, access page, download, or access instructions are made available to the customer.

Before Access Is Supplied

Contact us immediately if you purchased the Keys by mistake and digital access has not yet been supplied or used. Where technically and legally possible, we may approve cancellation.

After Access Is Supplied

Once access has been provided or the digital content has been accessed, copied, downloaded, or used, change-of-mind refunds will generally not be available, except where required by applicable law.

The following will not normally qualify as a product defect:

• Purchasing Decryption Keys without first having an Entity Blueprint, where the Blueprint requirement was disclosed before purchase.
• Differences between responses generated by ChatGPT, Claude, Gemini, or another third-party AI platform.
• Third-party changes to AI pricing, file-upload limits, model availability, privacy settings, or platform features.
• Dissatisfaction with an AI-generated interpretation or conclusion.

Access Problems

If a verified ORBIT-12 error prevents access to the purchased Keys, contact support. We may restore access, provide replacement instructions, correct the issue, or offer another remedy as required by applicable law.

4. APPAREL AND PHYSICAL PRODUCTS

ORBIT-12 apparel is produced after an order is placed. This reduces stored inventory, but it does not remove any mandatory cancellation, return, or consumer-guarantee rights that apply in the customer's jurisdiction.

Change of Mind and Size Selection

Outside jurisdictions that provide a mandatory cancellation or withdrawal right, ORBIT-12 does not normally accept apparel returns or exchanges for:

• Change of mind.
• Ordering the wrong size.
• Ordering the wrong colour or zodiac design.
• Disliking the fit after receiving the size ordered.

Every product page includes garment measurements. Please review the size chart carefully before purchasing.

EU, EEA, and UK Online Apparel Orders

Where applicable law provides a cooling-off or withdrawal right for eligible non-personalized apparel purchased online, ORBIT-12 will honour that right.

Eligible customers should notify us within 14 days after receiving the product and return the product within the additional period required by applicable law.

Products returned under a change-of-mind cancellation must be unworn, unwashed, and returned with their original condition and packaging preserved as far as reasonably possible.

Customers may be responsible for change-of-mind return postage where legally permitted and properly disclosed. ORBIT-12 may make a lawful deduction where handling beyond what is reasonably necessary to inspect the product has reduced its value.

Do not send a product back without first contacting ORBIT-12. We will provide the relevant return instructions and address.

Misprinted, Damaged, Defective, or Incorrect Items

If your order arrives misprinted, damaged, defective, or materially different from the item ordered, contact us promptly.

For faster investigation, we recommend contacting us within 15 days after receiving the product. This suggested contact period does not reduce any longer mandatory right available under applicable law.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs showing the full item and the affected area.
• A photograph of the packaging or shipping label where relevant.

Depending on the nature of the problem and applicable law, the remedy may include repair, replacement, reprinting, refund, partial refund, or another appropriate solution.

Wrong Item or Wrong Size Sent

If ORBIT-12 or its production partner sends a product, design, colour, or size different from the confirmed order, contact us with photographs and the order number. This is different from a customer selecting the wrong variant when ordering.

Lost in Transit

Contact us promptly if tracking indicates that a package may be lost. We recommend contacting us within 15 days after the estimated delivery date so that we can begin a carrier investigation.

Where loss is confirmed, ORBIT-12 may provide reshipment, refund, or another remedy according to the circumstances and applicable law.

Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate delivery address.

If a shipment is returned because the address entered at checkout was incorrect, incomplete, or rejected by the courier, the customer may be responsible for the cost of reshipping the order to a corrected address.

If you notice an address error before shipment, contact us immediately. Changes cannot be guaranteed after production or fulfilment has begun.

Unclaimed or Refused Packages

If a package is returned because it was unclaimed or refused without a valid product issue, the customer may be responsible for reshipping costs.

If we request an updated address or reshipping payment and receive no response within 15 days, we may be unable to continue storing or reshipping the item. Any mandatory consumer rights remain unaffected.

Order Cancellation Before Production

You may request cancellation before apparel production begins. Contact us immediately after ordering.

Because orders may enter production quickly, cancellation cannot be guaranteed once fulfilment has started.

5. HOW TO REQUEST ASSISTANCE

Email support@orbit12.com and include:

• Your order number.
• The email address used for the purchase.
• The product involved.
• A clear description of the issue.
• Photographs, screenshots, or other supporting information where relevant.

ORBIT-12 aims to respond within 2 business days, excluding weekends and public holidays.

We may request additional information reasonably required to verify the order, delivery status, technical problem, defect, or payment issue.

6. CHARGEBACKS AND PAYMENT DISPUTES

Please contact ORBIT-12 before initiating a chargeback or payment dispute. Many delivery, access, product, and billing issues can be resolved directly through support.

If a payment dispute is opened, ORBIT-12 may provide the payment processor or financial institution with relevant transaction records, order details, access records, delivery confirmation, correspondence, and applicable policy information.

This section does not prevent a customer from using any lawful payment, consumer-protection, or dispute-resolution right.

7. STATUTORY CONSUMER RIGHTS

This policy operates in addition to mandatory consumer protections. Where a term in this policy conflicts with a non-waivable legal right, the applicable legal right will take priority.

European Union and European Economic Area

Eligible customers may have statutory rights concerning distance-sale cancellation, digital-content consent, conformity, repair, replacement, price reduction, and refund.

Exceptions relating to clearly personalized goods or digital content will only be applied where the legal requirements for that exception have been met.

United Kingdom

Eligible UK customers may have statutory cancellation and consumer rights under applicable UK legislation. Digital-content cancellation rights may be affected only where the required consent and acknowledgment have been obtained.

Australia

Nothing in this policy excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot be excluded under the Australian Consumer Law.

New Zealand

Nothing in this policy limits any non-excludable right or remedy available under applicable New Zealand consumer legislation, including rights relating to faulty physical or digital products.

Hong Kong and Other Jurisdictions

Nothing in this policy limits any mandatory consumer right available under the laws that apply to the purchase.

8. CONTACT ORBIT-12

For refund, cancellation, digital-access, delivery, return, or product enquiries:

Email: support@orbit12.com

Please include your order number and a clear description of the issue.

Full purchase terms are available in the Terms of Service and End User License Agreement .