TERMS OF SERVICE

Last Updated: July 2026

OVERVIEW

These Terms of Service (“Terms”) govern access to and use of the ORBIT-12 website, online store, free tools, apparel, digital products, customer accounts, and related services (collectively, the “Services”).

The Services are operated by ORBIT-12 Limited, trading as ORBIT-12 (“ORBIT-12,” “we,” “us,” or “our”). Our online store is hosted by Shopify.

By accessing or using the Services, placing an order, creating an account, or otherwise interacting with the website, you agree to these Terms. If you do not agree, do not use the Services.

These Terms incorporate the following policies and product-specific terms:

Where a product-specific term directly conflicts with these general Terms, the more specific product term will apply to that product. Mandatory consumer law will always take priority where it cannot legally be excluded.

1. ELIGIBILITY

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to place an order or purchase a Digital Product.

By using the Services, you confirm that you have legal capacity to enter into a binding agreement.

If you use the Services on behalf of a business or organization, you confirm that you have authority to bind that entity. References to “you” will then include that entity where appropriate.

2. ACCOUNTS AND CUSTOMER INFORMATION

Some parts of the Services may allow or require a customer account.

You are responsible for:

  • Providing accurate, current, and complete information.
  • Keeping account credentials and access links secure.
  • Restricting unauthorized access to your account.
  • Promptly notifying ORBIT-12 of suspected unauthorized use.

You must not sell, transfer, license, or share an account or private access credentials without prior written permission.

ORBIT-12 may reasonably request identity, order, payment, or account verification where needed to prevent fraud, protect customer information, or provide support.

3. THE SERVICES

ORBIT-12 currently offers:

  • Made-to-order apparel.
  • The personalized Entity Blueprint.
  • The General AI Decoder Protocol included with the Entity Blueprint.
  • Optional Decryption Keys.
  • The browser-based Free BaZi Profile.
  • Related content, support, and promotional offers.

Product availability, features, designs, formats, pricing, and supporting services may change for future orders.

ORBIT-12 may discontinue or limit a product where reasonably necessary because of availability, legal requirements, technical limitations, fulfilment restrictions, security, or operational changes.

A change will not remove any mandatory right or remedy relating to an order already accepted.

4. DIGITAL PRODUCTS

The Entity Blueprint, General AI Decoder Protocol, Decryption Keys, and substantially similar ORBIT-12 digital products are governed by the Digital Products Terms & End User License Agreement .

Those terms cover, among other matters:

  • Birth-information requirements.
  • Digital delivery and processing.
  • Customer-input errors and corrections.
  • License rights and restrictions.
  • Use with third-party AI platforms.
  • AI-generated output.
  • Digital cancellations, refunds, and consumer remedies.

Purchasing Decryption Keys does not include preparation of an Entity Blueprint unless the product page expressly states otherwise.

5. FREE BAZI PROFILE

The Free BaZi Profile is provided as a free browser-based self-reflection and entertainment tool.

It does not include the full chart, personalized file, support, or other features supplied with a paid Entity Blueprint.

Results generated by the free tool may be incomplete, simplified, or affected by the information entered, browser behaviour, technical issues, or the calculation rules used.

The Free BaZi Profile is not professional medical, psychological, financial, legal, employment, relationship, or other regulated advice and must not be used as the sole basis for a high-impact decision.

6. APPAREL AND PRODUCT REPRESENTATION

ORBIT-12 apparel is made to order through third-party production and fulfilment providers.

We make reasonable efforts to display product descriptions, measurements, colours, designs, placement, and photographs accurately. However:

  • Colours may vary between screens and physical materials.
  • Print placement and scale may vary slightly between garments.
  • Measurements may have reasonable manufacturing tolerances.
  • Fabric appearance may vary by size, colour, or production batch.
  • Mock-ups are visual representations and are not exact photographs of every finished item.

These normal variations do not remove any mandatory remedy where a product is faulty, materially different from its description, or otherwise fails an applicable consumer guarantee.

Customers are responsible for reviewing the product description, size guide, colour, design, and selected variant before ordering.

7. ORDERS AND CONTRACT FORMATION

Submitting an order is an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.

ORBIT-12 may accept the order by processing payment, beginning fulfilment, providing digital access, sending the personalized-product form, or otherwise confirming acceptance.

ORBIT-12 may reject or cancel an order before delivery where:

  • Payment cannot be authorized or is reversed.
  • Fraud or unauthorized payment activity is reasonably suspected.
  • A material and obvious pricing or product-description error occurred.
  • The product is unavailable or cannot reasonably be fulfilled.
  • The delivery destination is unsupported or legally restricted.
  • The order appears to involve prohibited resale, abuse, or unlawful activity.
  • Required customer information is not provided.
  • A technical or operational failure prevents fulfilment.

Where ORBIT-12 cancels an order after receiving payment, the amount paid for the cancelled item will be refunded to the original payment method, except where applicable law requires a different remedy.

ORBIT-12 will not rely on an obvious pricing error after knowingly accepting and completing an order where doing so would be unlawful or unfair under applicable consumer law.

8. CUSTOMER ORDER RESPONSIBILITIES

Before completing checkout, you are responsible for reviewing:

  • The selected product and variant.
  • Garment size and colour.
  • Quantity.
  • Email address.
  • Billing and shipping address.
  • Promotional eligibility.
  • The total price, shipping cost, and applicable taxes shown at checkout.

Contact support@orbit12.com immediately if an order contains an error.

Changes cannot be guaranteed after digital preparation, production, or fulfilment has begun.

9. PRICES, CURRENCY, TAXES, AND PAYMENT

Unless otherwise displayed, prices are shown in United States dollars.

The final amount charged is the amount displayed at checkout, including any separately stated shipping charge, tax, discount, or other applicable fee.

A customer's bank, card provider, or payment service may apply currency conversion, international transaction, or other charges that are not imposed or controlled by ORBIT-12.

International apparel orders may also be subject to customs duties, import taxes, clearance charges, or carrier fees as described in the Shipping & Delivery Policy .

You confirm that:

  • You are authorized to use the selected payment method.
  • The billing and payment information provided is accurate.
  • You authorize the applicable charge for the order.

Prices and offers may change for future orders without altering the amount already accepted for a completed order.

10. DISCOUNTS AND PROMOTIONS

Discount codes and promotional offers:

  • May have separate eligibility, product, date, territory, or usage restrictions.
  • Must be entered or applied before checkout is completed.
  • Cannot be exchanged for cash unless required by law.
  • May not be combined unless expressly stated.
  • May be withdrawn from future use where misused, copied unlawfully, or offered in error.

Promotional Entity Blueprints are governed by the Digital Products Terms once accessed or used.

A promotional item has no separate cash surrender value unless the promotion expressly states otherwise or applicable law requires a different result.

11. SHIPPING AND DELIVERY

Physical-product production, shipping charges, estimated delivery times, split shipments, customs, address issues, delayed packages, and lost packages are governed by the Shipping & Delivery Policy .

Estimated production and delivery times are not guaranteed dates.

For physical goods dispatched by ORBIT-12 or its fulfilment partner, risk of loss or damage passes at the time required by applicable law. Where mandatory consumer law applies, these Terms do not transfer risk earlier than legally permitted.

Nothing in these Terms removes ORBIT-12's responsibility to provide a remedy where a package is lost, damaged, undelivered, or otherwise subject to a non-excludable consumer right.

12. CANCELLATIONS, RETURNS, REFUNDS, AND REMEDIES

Cancellation, return, refund, replacement, correction, and re-delivery rules are described in the Refund & Return Policy and, for digital products, the Digital Products Terms & End User License Agreement .

Made-to-order status does not remove any mandatory remedy for faulty, damaged, misdescribed, or non-conforming goods.

Nothing in these Terms excludes, restricts, or replaces a consumer guarantee, statutory warranty, withdrawal right, conformity right, or other remedy that cannot legally be excluded.

13. WEBSITE CONTENT

Website content is provided for general product, brand, educational, cultural, and informational purposes.

We make reasonable efforts to keep information accurate, but website content may contain errors, become outdated, or require correction.

ORBIT-12 may correct typographical errors, broken links, outdated content, technical issues, product information, or other inaccuracies.

A correction will not remove a mandatory right relating to an order already accepted.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, the Services and their original content—including text, branding, graphics, layouts, product names, product descriptions, prompts, instructions, photographs, artwork, website design, and software elements—are owned by or licensed to ORBIT-12.

Traditional concepts such as BaZi, Zi Wei Dou Shu, Heavenly Stems, Earthly Branches, Five Elements, San He, and Liu He are not claimed as original ORBIT-12 inventions.

ORBIT-12 claims rights only in its original selection, compilation, wording, design, branding, instructions, implementation, and other protectable expression.

Subject to these Terms, ORBIT-12 grants you a limited, revocable, non-exclusive, non-transferable right to access the public website for personal and lawful use.

This permission does not allow you to:

  • Copy or republish substantial website content.
  • Resell or commercially exploit ORBIT-12 materials.
  • Use ORBIT-12 branding in a way that suggests endorsement or affiliation.
  • Remove ownership, copyright, trademark, or attribution notices.
  • Systematically extract, scrape, catalogue, or reproduce website content.

Digital Product license rights and restrictions are separately governed by the Digital Products Terms.

15. REVIEWS, FEEDBACK, AND USER SUBMISSIONS

You may choose to submit reviews, comments, photographs, suggestions, testimonials, or other content (“Submissions”).

You retain ownership of your original Submission. By submitting it directly to ORBIT-12 for publication, you grant ORBIT-12 a non-exclusive, worldwide, royalty-free license to reproduce, display, format, and distribute it for operating, improving, and promoting the Services.

This license applies only to content you submit or authorize for publication and does not transfer ownership of your personal information.

You confirm that:

  • You own the Submission or have permission to provide it.
  • It does not unlawfully infringe another person's rights.
  • It is not knowingly false, deceptive, defamatory, threatening, or unlawful.
  • It does not contain confidential personal information about another person without permission.

ORBIT-12 may decline, remove, or moderate a Submission where reasonably necessary for legal, privacy, safety, relevance, or platform-integrity reasons.

16. THIRD-PARTY SERVICES AND LINKS

The Services may use or link to independent providers, including Shopify, payment services, fulfilment providers, shipping carriers, form tools, automation providers, AI platforms, and social networks.

Those third parties may operate under their own terms and privacy policies. ORBIT-12 does not control every feature, action, availability decision, or policy of an independent third-party platform.

A link does not necessarily mean that ORBIT-12 endorses every statement, product, or service offered by that third party.

Nothing in this section removes ORBIT-12's legal responsibility for the products and services it sells directly to customers.

17. RELATIONSHIP WITH SHOPIFY

Shopify provides the ecommerce platform used to host the ORBIT-12 store.

Unless checkout expressly identifies another seller, purchases made through the ORBIT-12 store are transactions between the customer and ORBIT-12.

Shopify may process personal information and provide checkout, payment, security, account, and ecommerce functions as described in the Privacy Policy and Shopify's own applicable terms and privacy notices.

18. PRIVACY AND COOKIES

ORBIT-12's collection and use of personal information are described in the Privacy Policy .

Essential cookies and similar technologies may be used where required to operate the store, cart, checkout, account, security, and consent settings.

Where required by law, non-essential cookies will not be activated until the required consent is provided through the website's cookie consent mechanism.

Continuing to browse the website does not by itself constitute consent to non-essential cookies where an express choice is legally required.

19. PROHIBITED USE

You must not use the Services to:

  • Break applicable law or encourage unlawful activity.
  • Commit fraud or use an unauthorized payment method.
  • Impersonate another person or misrepresent an affiliation.
  • Upload malware, malicious code, or harmful content.
  • Interfere with website, account, checkout, or security functions.
  • Attempt unauthorized access to systems, accounts, or customer information.
  • Collect personal information unlawfully.
  • Harass, threaten, abuse, or defame another person.
  • Send spam or unauthorized commercial communications.
  • Scrape, extract, reproduce, or catalogue content through automated means without permission.
  • Circumvent access restrictions, rate limits, CAPTCHAs, or technical protections.
  • Use the Services or content to train, fine-tune, benchmark, or populate a commercial model or dataset without written permission.
  • Resell, redistribute, or expose Digital Products contrary to their license terms.

ORBIT-12 may take reasonable technical or legal action to prevent prohibited activity.

20. SUSPENSION AND TERMINATION

ORBIT-12 may suspend or restrict access where reasonably necessary because of:

  • A material breach of these Terms.
  • Fraud or suspected unauthorized payment activity.
  • Security threats or technical abuse.
  • Credential sharing or unauthorized redistribution.
  • Unlawful activity.
  • A legal or regulatory requirement.

Where reasonably possible and lawful, ORBIT-12 will provide notice and an opportunity to resolve a remediable issue.

Suspension or termination does not remove payment obligations already incurred, mandatory consumer remedies, or provisions that by their nature continue after termination.

21. WARRANTIES AND DISCLAIMERS

ORBIT-12 will provide the Services with the level of care and conformity required by applicable law.

Subject to mandatory rights, ORBIT-12 does not guarantee that:

  • The website will always be uninterrupted, secure, or error-free.
  • Every free tool result will be complete or personally meaningful.
  • Every third-party platform or feature will remain available.
  • Product colours will appear identically on every device.
  • The Services will produce a particular personal, financial, relationship, career, or other outcome.

To the fullest extent permitted by law, the website and free Services are provided on an “as available” basis.

Nothing in these Terms excludes an implied term, consumer guarantee, statutory warranty, condition, right, or remedy that cannot legally be excluded.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or another liability that cannot legally be excluded or limited.

Subject to that limitation and to the fullest extent permitted by law, ORBIT-12 will not be liable for indirect, incidental, special, punitive, or consequential loss arising from use of the Services.

ORBIT-12 will not be responsible for loss caused solely by:

  • Customer-provided incorrect information.
  • Unauthorized account or access-link sharing by the customer.
  • Misuse of the Services contrary to these Terms.
  • Reliance on a free tool or AI output as professional or guaranteed advice.
  • An independent third-party platform outside ORBIT-12's reasonable control.

Where liability may lawfully be limited, ORBIT-12's total aggregate liability relating to a particular paid product will not exceed the amount actually paid for that product.

This cap does not apply where applicable law requires a different remedy or prohibits the limitation.

23. BUSINESS OR COMMERCIAL MISUSE

To the extent permitted by law, a person using the Services or ORBIT-12 materials for business or commercial purposes is responsible for third-party claims and reasonable costs directly caused by that person's:

  • Unlawful redistribution or resale of ORBIT-12 materials.
  • Infringement of intellectual property, privacy, or other legal rights.
  • Fraudulent or deliberate misuse of the Services.
  • Representation of entertainment-oriented content as regulated professional advice.

This section does not require a consumer to compensate ORBIT-12 for ORBIT-12's own breach, negligence, unlawful conduct, or responsibility under mandatory consumer law.

24. EVENTS BEYOND REASONABLE CONTROL

ORBIT-12 will not be responsible for delay or failure caused by events beyond its reasonable control, including major internet or platform outages, cyber incidents, natural disasters, extreme weather, government action, labour disruption, customs interruption, public emergencies, or interruption of essential third-party services.

ORBIT-12 will take reasonable steps to reduce the effect of the disruption and resume performance where possible.

This section does not exclude mandatory consumer rights. Where performance becomes impossible, ORBIT-12 will provide any remedy required by applicable law.

25. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Hong Kong, without giving effect to conflict-of-law rules, except that a consumer may continue to rely on any mandatory protection available under the law of the consumer's habitual residence.

The courts of Hong Kong have non-exclusive jurisdiction over disputes relating to these Terms.

Nothing in this section prevents a consumer from bringing a claim in another court, tribunal, or forum where mandatory law grants that right.

Before formal proceedings, the parties are encouraged to contact each other and attempt to resolve the matter in good faith.

26. CHANGES TO THESE TERMS

ORBIT-12 may update these Terms to reflect changes to the Services, products, security requirements, legal obligations, or operational processes.

The revised version will be posted with an updated “Last Updated” date.

The version in effect when an order is accepted will ordinarily govern that order.

A later update will not retroactively remove or materially reduce rights relating to a completed purchase unless the change is required by law, addresses fraud or security, is reasonably necessary to maintain an ongoing service, or the customer expressly agrees.

27. GENERAL CONTRACT TERMS

Entire Agreement

These Terms, the relevant product page, the incorporated policies, the Digital Products Terms where applicable, and any specific written term accepted for an order form the agreement between ORBIT-12 and the customer.

Severability

If part of these Terms is invalid or unenforceable, it will be interpreted or reduced to the minimum extent necessary, and the remaining terms will continue in effect.

No Waiver

A delay or failure to enforce a provision does not waive the right to enforce it later.

Assignment

You may not transfer an account, Digital Product license, or contractual right where the transfer would breach these Terms.

ORBIT-12 may transfer its rights and obligations as part of a genuine merger, acquisition, restructuring, financing, or sale, provided that the transfer does not unlawfully reduce consumer rights.

Electronic Communications

Order confirmations, delivery notices, receipts, policy notices, support messages, and other communications may be provided electronically.

Language

These Terms are written in English. A translation is provided for convenience unless expressly identified as an official contractual version.

28. CONTACT INFORMATION

Questions about these Terms should be sent to:

ORBIT-12 Limited
Trading as ORBIT-12
Room A, 19/F, 367–373 King's Road
North Point, Hong Kong

Email: support@orbit12.com