SHIPPING POLICY

Last Updated: July 2026

ORBIT-12 sells personalized digital products, instant-access digital products, and made-to-order apparel. Delivery methods and timing vary by product type.

Digital products are delivered electronically and do not require physical shipping. Apparel is produced after an order is placed and is then shipped by a fulfilment partner and carrier.

1. ORDER SUMMARY

“Business days” exclude weekends and public holidays applicable to the relevant ORBIT-12 or fulfilment operation.

2. ENTITY BLUEPRINT DELIVERY

The Entity Blueprint is a personalized digital product and is not delivered immediately at checkout.

Post-Purchase Form

After purchase, ORBIT-12 sends a secure form or access method for submitting the birth information required to prepare the Blueprint.

Preparation cannot begin until the completed form has been successfully submitted.

Delivery Target

The ordinary delivery target is within 1–2 business days after successful submission of the completed form.

This is an estimated processing target rather than a guaranteed deadline. Clarification requests, incomplete information, technical issues, unusual order volume, or public holidays may cause delay.

Incorrect Information

Check all submitted birth information carefully before completing the form. If you notice an error, contact support@orbit12.com immediately.

ORBIT-12 will try to update the information before preparation begins, but changes cannot be guaranteed after the form has been submitted or processing has started.

Missing Delivery Email

Customers are responsible for providing a working email address and checking spam, junk, promotions, and filtered folders.

Contact support if the form email or completed Blueprint has not arrived within the expected period.

3. DECRYPTION KEY DELIVERY

Decryption Keys are digital products and do not require physical shipping.

Access may be supplied immediately or shortly after successful payment through an access page, email, download, portal, or similar electronic method.

Decryption Keys require an existing ORBIT-12 Entity Blueprint. Purchasing Decryption Keys does not include preparation of a new Blueprint unless the product page expressly states otherwise.

If access is not received or does not work, contact support@orbit12.com with the order number and purchase email address.

4. APPAREL PRODUCTION

ORBIT-12 apparel is produced after an order is placed. Production and shipping are separate stages.

Apparel production usually takes 2–5 business days before the item is handed to a carrier.

Some orders may require additional time because of product availability, production capacity, quality checks, fulfilment location, peak demand, holidays, or technical issues.

Production time is not included in the shipping-transit estimates shown below.

5. SHIPPING RATES

ORBIT-12 currently uses flat-rate shipping based on the delivery destination:

• Zone 1 — United States, United Kingdom, and selected European destinations: US$5.99
• Zone 2 — Canada, Australia, and New Zealand: US$9.99
• Zone 3 — Asia and other supported destinations: US$14.99

Eligible orders over US$99 receive free shipping where that option is displayed at checkout.

The shipping charge and any available free-shipping offer shown at checkout are the final applicable shipping terms for that order.

Shipping rates, supported destinations, and promotional thresholds may be updated for future orders. A change will not alter an order already accepted at checkout.

6. ESTIMATED APPAREL SHIPPING TIMES

After production is complete and the order is handed to a carrier, estimated shipping-transit times are:

• United States, United Kingdom, and Europe: approximately 4–7 business days
• Canada, Australia, and New Zealand: approximately 6–11 business days
• Other supported destinations: approximately 10–20 business days

These are estimated averages only. They do not include apparel production time and are not guaranteed delivery dates.

Actual timing may vary because of the carrier, destination, customs, local postal systems, weather, peak periods, public holidays, or other circumstances outside ORBIT-12's reasonable control.

A tracking link or tracking number will normally be sent after a package is dispatched, where tracking is available for the selected service and destination.

7. SHIPPING DESTINATIONS

ORBIT-12 ships apparel to most destinations supported by its fulfilment and shipping partners.

Availability depends on the product, delivery address, carrier coverage, sanctions, customs requirements, and current operational restrictions.

If apparel cannot be shipped to the address entered, checkout may prevent the order from being completed or ORBIT-12 may contact the customer after the order is placed.

If ORBIT-12 must cancel an order because fulfilment is unavailable, any amount paid for the cancelled item will be refunded to the original payment method, subject to applicable law.

8. SPLIT SHIPMENTS

Items from the same order may be produced at different facilities, packaged separately, or dispatched at different times.

As a result, one order may arrive in more than one package. Separate tracking details may be provided for each shipment.

Receiving one package before another does not necessarily mean that the remaining part of the order is missing.

Digital products and physical apparel are always delivered separately because digital products are supplied electronically.

9. CUSTOMS, DUTIES, AND IMPORT TAXES

International apparel shipments may be subject to customs duties, import taxes, clearance charges, or other government or carrier fees.

Unless checkout expressly states that duties and import taxes are included or prepaid, these charges are not included in the product or shipping price collected by ORBIT-12 and may be payable by the recipient upon import.

The amount and collection method are determined by the destination country, carrier, shipment value, product origin, and local rules. ORBIT-12 does not control charges assessed directly by customs authorities or carriers.

A recipient who refuses to pay required import charges may experience delay, return, abandonment, or disposal of the package. Any refund, reshipment, or cost allocation will be assessed under the Returns & Refunds Policy and applicable consumer law.

10. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, postal code, state, province, or contact information required for delivery.

If you notice an address error, contact support@orbit12.com immediately. Address changes cannot be guaranteed after production or fulfilment begins.

If a package is returned because the address entered at checkout was incorrect, incomplete, or rejected by the carrier, the customer may be responsible for reshipping costs where permitted by law.

11. UNCLAIMED OR REFUSED PACKAGES

A package that is unclaimed or refused without a valid product or delivery issue may be returned to the fulfilment facility.

The customer may be responsible for reshipping costs where permitted by law. Contact ORBIT-12 promptly after receiving a carrier or support notification.

Mandatory consumer rights remain unaffected.

12. DELAYED OR LOST PACKAGES

Tracking updates and estimated delivery dates can sometimes be delayed. Customers should first review the tracking link and check with household members, neighbours, building management, or the local delivery office where appropriate.

If a package appears to be lost, contact support@orbit12.com promptly with the order number and tracking information.

For faster investigation, ORBIT-12 recommends contacting support within 15 days after the estimated delivery date. This suggested period does not reduce any longer mandatory right available under applicable law.

ORBIT-12 may open an investigation with the fulfilment partner or carrier. If loss is confirmed, the available remedy may include reshipment, refund, or another solution required by applicable law and the Returns & Refunds Policy.

ORBIT-12 is not responsible for guaranteeing a carrier's estimated delivery date, but this does not exclude any legal responsibility or consumer remedy that cannot lawfully be excluded.

13. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an apparel item arrives damaged, defective, misprinted, or materially different from the item ordered, contact support promptly.

Please include:

• The order number.
• A description of the issue.
• Clear photographs of the item and affected area.
• A photograph of the packaging or shipping label where relevant.

Do not return an item without first contacting ORBIT-12. The return address may vary depending on the facility that fulfilled the order.

Eligibility and available remedies are described in the Returns & Refunds Policy.

14. EVENTS BEYOND REASONABLE CONTROL

ORBIT-12 will not be responsible for delay or failure caused by events beyond its reasonable control, including major carrier or platform outages, natural disasters, extreme weather, cyber incidents, government action, labour disruption, customs interruption, public emergencies, or interruption of essential third-party services.

ORBIT-12 will take reasonable steps to reduce the effect of the disruption and resume fulfilment where possible.

This section does not exclude mandatory consumer rights. Where performance becomes impossible, ORBIT-12 will provide any remedy required by applicable law.

15. CONTACT ORBIT-12

For shipping, tracking, digital delivery, or fulfilment assistance, contact:

Email: support@orbit12.com

Include the order number, purchase email address, and a clear description of the issue.